Refund & Cancellation Policy

Overview

At Mentors Mantra, we are committed to providing high-quality mentorship and educational services. We understand that circumstances may change, and we've created this policy to ensure transparency and fairness for all our students.

Refund Eligibility

7-Day Money-Back Guarantee

We offer a 7-day money-back guarantee for all new subscriptions. If you're not satisfied with our services within the first 7 days of your enrollment, you can request a full refund.

Refund Conditions

• Refund requests must be submitted within 7 days of the initial payment
• Technical issues on our platform will be resolved; if unresolved within 48 hours, a full refund will be provided
• No refunds will be issued after the 7-day period has elapsed
• Partial month refunds are not available after the 7-day period

Cancellation Policy

How to Cancel Your Subscription

You can cancel your subscription at any time by:

• Contacting our support team via email at mentorsmantra@gmail.com
• Calling us at +91 7982387231
• Through your account dashboard (if applicable)

Effect of Cancellation

• Upon cancellation, you will continue to have access to services until the end of your current billing period
• No further charges will be made after the current billing period ends
• You will receive a cancellation confirmation via email
• Access to premium features, study materials, and mentorship calls will end at the conclusion of your paid period

Special Circumstances

Medical or Emergency Situations

In case of medical emergencies or unforeseen circumstances, we may consider refund or subscription freeze requests on a case-by-case basis. Please contact our support team with relevant documentation.

Service Interruption

If we are unable to provide services due to technical issues on our end for more than 72 consecutive hours, you will be eligible for a prorated refund for the affected period.

Refund Processing

Processing Time

• Refund requests are processed within 5-7 business days of approval
• Approved refunds will be credited to the original payment method
• Bank processing time may take an additional 5-10 business days
• You will receive a confirmation email once the refund is processed

Non-Refundable Items

• Test series fees after tests have been accessed
• One-time setup or registration fees (if applicable)
• Downloaded or accessed study materials after the 7-day period
• Custom test packages after tests have been generated

How to Request a Refund

To request a refund, please follow these steps:

• Send an email to mentorsmantra@gmail.com with subject line "Refund Request"
• Include your full name, registered email address, and order/transaction ID
• Provide a brief explanation for your refund request
• Our team will review your request and respond within 48-72 hours

Subscription Modifications

You can upgrade or downgrade your subscription plan at any time:

• Upgrades: Take effect immediately; you'll be charged the prorated difference
• Downgrades: Take effect at the start of your next billing cycle
• Plan changes can be requested by contacting our support team

Dispute Resolution

If you have any concerns about charges or refunds, please contact us first. We are committed to resolving all disputes fairly and promptly. If you're unsatisfied with the resolution, you may escalate the matter through your payment provider's dispute resolution process.

Changes to This Policy

We reserve the right to modify this refund and cancellation policy at any time. Changes will be effective immediately upon posting to our website. Continued use of our services after changes constitutes acceptance of the modified policy.