Privacy Policy

Introduction

Welcome to Mentors Mantra. We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you use our educational and mentorship services.

Your Privacy Matters: We are committed to transparency and giving you control over your personal information. Please read this policy carefully to understand our practices.

Information We Collect

Personal Information

We collect information that you provide directly to us, including:

Information Type	Examples	Purpose
Identity Data	Name, date of birth, student ID	Account creation and verification
Contact Data	Email, phone number, address	Communication and service delivery
Financial Data	Payment card details, billing address	Payment processing
Academic Data	Test scores, progress reports, goals	Personalized learning and mentorship
Technical Data	IP address, browser type, device info	Service improvement and security

Automatically Collected Information

Device information (type, operating system, unique device identifiers)
Log information (access times, pages viewed, IP address)
Location information (with your permission)
Cookies and similar tracking technologies
Usage patterns and interaction with our platform

How We Use Your Information

We use the information we collect for the following purposes:

Service Delivery

Provide, maintain, and improve our educational services
Schedule and conduct mentorship sessions
Deliver customized test series and study materials
Track your progress and provide personalized recommendations
Facilitate communication between you and your mentor

Communication

Send you service-related notifications and updates
Respond to your inquiries and support requests
Send newsletters and marketing communications (with your consent)
Notify you about changes to our services or policies

Business Operations

Process payments and maintain financial records
Detect, prevent, and address fraud and security issues
Analyze usage patterns to improve our services
Conduct research and development
Comply with legal obligations

Information Sharing and Disclosure

We may share your information with:

Mentors: Your assigned IIT mentor will have access to your academic progress and goals
Service Providers: Third-party companies that help us operate our business (payment processors, cloud storage, analytics)
Legal Requirements: When required by law or to protect our rights and safety
Business Transfers: In connection with any merger, sale, or transfer of our business

We Never: Sell your personal information to third parties or share it for their marketing purposes without your explicit consent.

Data Security

We implement appropriate technical and organizational measures to protect your personal information:

Encryption of data in transit and at rest using industry-standard protocols
Regular security assessments and vulnerability testing
Strict access controls and authentication procedures
Employee training on data protection and privacy practices
Secure payment processing through PCI DSS compliant providers
Regular backups and disaster recovery procedures

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

Your Rights and Choices

You have the following rights regarding your personal information:

Access: Request a copy of the personal information we hold about you
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your personal information (subject to legal obligations)
Restriction: Request restriction of processing in certain circumstances
Portability: Receive your data in a structured, commonly used format
Objection: Object to processing based on legitimate interests
Withdraw Consent: Withdraw consent for processing at any time

To exercise these rights, please contact us at mentorsmantra@gmail.com

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience:

Types of Cookies We Use:

Essential Cookies: Necessary for the website to function properly
Performance Cookies: Help us understand how visitors interact with our website
Functionality Cookies: Remember your preferences and settings
Analytics Cookies: Collect information about your usage patterns

You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our services.

Children's Privacy

Our services are intended for students preparing for competitive exams. If you are under 18 years of age, you must have parental or guardian consent to use our services.

We take extra precautions to protect the privacy of users under 18
Parents/guardians can review, update, or delete their child's information
We limit the collection of personal information from minors to what is necessary for our services
We do not knowingly market to children without parental consent

Data Retention

We retain your personal information for as long as necessary to:

Provide our services to you
Comply with legal obligations
Resolve disputes and enforce our agreements
Maintain business records for legitimate purposes

After you close your account, we will retain certain information for legal and regulatory purposes, typically for a period of 7 years. Academic records and progress data may be retained longer for your benefit.

Third-Party Links

Our services may contain links to third-party websites, applications, or services (such as payment gateways or study resources). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

International Data Transfers

Your information may be transferred to and processed in countries other than India. We ensure that such transfers are conducted in compliance with applicable data protection laws and that appropriate safeguards are in place to protect your information.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

Posting the updated policy on our website
Sending you an email notification
Displaying a prominent notice on our platform

Your continued use of our services after such modifications constitutes your acknowledgment and acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or complaints about this privacy policy or our data practices, please contact us:

Email: mentorsmantra@gmail.com
Phone: +91 7982387231
Address: 247667 GOVIND BHAWAN IITR

We will respond to your inquiry within 30 days.

Consent

By using our services, you consent to the collection, use, and sharing of your information as described in this privacy policy. If you do not agree with this policy, please do not use our services.

Your Trust is Important: We are committed to earning and maintaining your trust through responsible data practices and transparent communication.